Course Highlights
- Price: Guaranteed Low Price
- Level: Level 3 and 4 CPD Award
- Course Type: 100% Online Course
- Syllabus: 17 course modules
- Duration: 34 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Hotel Reception Level 3 and 4 Course from Oplex Careers has been designed to help learners understand the principles of working in a hotel as an effective receptionist, providing the right skills for communication and understanding customer’s needs, this course will give you the confidence and skills to succeed.
This Hotel Reception Level 3 and 4 Course will provide learners with an insight into the skills to effectively work as a hotel receptionist. From providing excellent customer service, to dealing with telephone enquiries, this course will cover a range of modules and provide multiple examples for assessment.
The Hotel Reception Course Bundle is divided into 17 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 and 4 Hotel Reception Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Hotel Reception Level 3 Course students will learn:
In this module of the course we will cover:
- Hotel Reception Outline
In this module of the course we will cover:
- General Hotel Reception Processes
In this module of the course we will cover:
- Hotel Reception Customer Service
In this module of the course we will cover:
- Communication skills necessary for hotel receptionists
In this module of the course we will cover:
- Hotel handling of telephones
In this module of the course we will cover:
- Handling problematic customers in the hotel
In this module of the course we will cover:
- Management skills for hotel receptionists
In this module of the course we will cover:
- Computer programmes and skills
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Course Syllabus
As part of the Hotel Reception Level 4 Advanced Course students will learn:
In this module of the course we will cover:
- Introduction to Hotel Receptionist
In this module of the course we will cover:
- Customer Service
In this module of the course we will cover:
- Exchanges Done over the Telephone
In this module of the course we will cover:
- Preparing for the Interview
In this module of the course we will cover:
- Interpersonal Skills
In this module of the course we will cover:
- Handling Client Complaints
In this module of the course we will cover:
- Emergency Procedures
In this module of the course we will cover:
- Sales and Marketing Techniques
In this module of the course we will cover:
- Forming the Professional Look in Hospitality
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Hotel Reception
Upon successful completion of this Hotel Reception Course Bundle student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Hotel Reception
Level 4 CPD Award in Hotel Reception Advanced
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 and 4 Hotel Reception Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
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