Course Highlights
- Price: Guaranteed Low Price
- Level: Level 3 CPD Award
- Course Type: 100% Online Course
- Syllabus: 7 course modules
- Duration: 14 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Telephone Sales and Support Course from Oplex Careers has been designed to provide learners with an insight into the sales process then applying this to telephone sales and support. From discussing telephone etiquette, to sales techniques, this course will discuss key concepts with selling over the telephone.
This Telephone Sales and Support Course will provide learners with a fantastic insight into effective, efficient and confident telephones sales and support, discussing the sales process and how this applies to telephone manner, in addition to providing a great service which translates into sales. Whether working in a sales job already, or want to know more to gain the confidence to go for such a position, this course will cover a range of modules and provide multiple examples for assessment.
The Telephone Sales and Support Course is divided into 7 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 Telephone Sales and Support Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Telephone Sales and Support Course students will learn:
In this module of the course we will cover:
- Importance of the Telephone in Business
- Telephone Sales
- Telephone Anxiety
- Initial Contact
- Convictions Regarding Telephones
- Skills Needed for Telephone Sales
- Telephone Etiquette
- The Appropriate Tone
In this module of the course we will cover:
- Why Do Customers Buy?
- The Role of Evolution
- The Role of Biological Motivators
- Selling Using Emotions
- Personality
- Branding and Reputation
- Sales Methodology
- Research
- Target Markets
- Presentation
- Negotiations and Closing
- Additional Sales and Services
- The Psychology of Sales
In this module of the course we will cover:
- Forms of Sales Calls
- The Structure of a Typical Sales Call
- Outbound Vs. Inbound Calls
- Effective Communication
- Listening Actively
- Note Taking and Feedback
- Buying Signals
- Asking Questions
- Remaining Objective
- Call Summaries and the Next Step
In this module of the course we will cover:
- Neuro-Linguistic Programming (NLP)
- Matching and Pacing
- Influencing Others
- Preferences in Information Processing
- Vision Creation
- Blind Communication
In this module of the course we will cover:
- Different Styles of Sales and the Role of Scripts
- Sales Hooks
- Circumventing Phone Obstacles
- Voicemail Messages
In this module of the course we will cover:
- Relating Businesses to the Object of Sale
- Product Benefits and Product Features
- Unique Sales Points (USPs)
- Plan to Succeed
- Trust, Possible Objections, and Worries
- Make Preparations for Concerns
- Minimise the Risks
- Being Brushed Off
In this module of the course we will cover:
- Making the Sale
- Prospects and Qualifying
- Strategies for Closing
- Improving Yourself
- Managing Time and Aiming for Goals
- Result Analysis
- Analysis of Skills
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Telephone Sales and Support
Upon successful completion of this Telephone Sales and Support Course student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Telephone Sales and Support
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 Telephone Sales and Support Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
As part of the online Telephone Sales and Support Course you will receive full access to our tutor and student support services. Our friendly student support team want you to succeed in your studies and achieve the best possible grade. We are here to help!
Students will have full 24/7 unlimited access for 12 months from the date of joining on the Telephone Sales and Support Course.
This online Telephone Sales and Support Course will work on all major web browsers and smartphone devices. All you need is an internet, 3G, 4G or 5G connection.
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