Course Highlights
- Price: Guaranteed Low Price
- Level: Level 3 and 4 CPD Award
- Course Type: 100% Online Course
- Syllabus: 18 course modules
- Duration: 36 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Office Management Level 3 and 4 Course from Oplex Careers has been designed to provide learners with an insight into learning key skills to work within an office in a more senior management role. From discussing communication skills to your role as the office manager, this course will discuss key concepts related to successful office management.
Enroll in our Office Management Course for Level 3 and 4 to gain valuable insights into key skills necessary for office work and successful management of your team. Throughout the course, learners will explore a variety of topics including the role of an office manager, effective communication skills and more. This is the ideal course for those who are currently working in an office and looking to advance their careers, or for those who are new to the industry and seeking to learn the ropes. Our comprehensive modules and multiple assessments will equip you with the knowledge and confidence needed to succeed in the office environment.
The Office Management Course Bundle is divided into 18 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 and 4 Office Management Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Office Management Course students will learn:
In this module of the course we will cover:
- Introduction
- The office manager
- The office manager’s responsibilities
- Essential office management skills
- Office manager academic qualifications
- Office manager salaries and work conditions
- Office management career prospects
In this module of the course we will cover:
- Introduction
- Understanding personality and the factors that shape personality
- Personality development and its importance
- Essential office manger personality traits
- Projecting confidence
- How to handle the office manager’s job
In this module of the course we will cover:
- Introduction
- First impressions say everything about you
- Leadership as a creative, rather than reactive, thought
- A company’s first impressions
- Projecting professionalism
- What causes customers to leave?
- Professional customer service
- Do not say ‘I don’t know’ or ‘no’
In this module of the course we will cover:
- Introduction
- Effective communication
- Interpersonal communication
- Effective organisational communication
- Causes of ineffective interpersonal communication
- How to improve your communication skills
In this module of the course we will cover:
- Introduction
- Things to consider at the reception zone
- Duties of the receptionist or front office personnel
- The receptionist’s skills and qualifications
- The receptionist’s career prospects
- Front office technology
- Reception as a changing profession
- A future without receptionists
- Executive reception work
- Working as a team
In this module of the course we will cover:
- Introduction
- Understanding Administrative Systems
- Administrative Management
- Administrative Systems of the past
- Developing administrative strategies
- Strategic business administration
- The process is important
- Developing and implementing records management policies
- Outsourcing a company’s administrative system
- The administration system as the pillar of an organisation
- Steps for implementing a newly developed system
- Implementing a new/improved administrative system
In this module of the course we will cover:
- Introduction
- The benefits of recording expenses
- How to maintain expense records
- The two methods of keeping records
- Recording expenses
- Creating a budget for the business
- Defining a budget
- How and when to create a budget
- Budget tabulation
- How to use the budget
In this module of the course we will cover:
- Introduction
The layout of an office - Office layout objectives
- Why the office layout is important
- Office layout principles
- Factors to consider when designing the layout of an office
- Advantages of a well-designed office layout
- Common office layouts
- Merits and demerits of private and open offices
- Who decides the office layout
- How to create a perfect layout
- Maintaining the office
- Why it is important to maintain the office and office equipment
In this module of the course we will cover:
- Introduction
- The four categories of meetings
- The importance of having a chairperson
- Preparing for the meeting
- The meeting
- Get feedback to know how the meeting went
- Hiring staff for a small-sized business
- How to choose interviewers
- An effective induction process
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Course Syllabus
As part of the Office Management Advanced Course students will learn:
In this module of the course we will cover:
- Introduction
- The meaning of staffing
- Preliminary work and the staffing process
- How many people should the company hire?
- Sufficient staffing levels
- Insufficient staffing levels
- Causes of staff shortage
- How to find temporary employees
- Dealing with absenteeism
In this module of the course we will cover:
- Introduction
- How performance management works
- Personal performance planning and its benefits
- Where should performance management begin?
- Definition and importance of appraisal systems
- Setting business objectives
- The difference between competencies and objectives
- Preparing and conducting individual appraisals
- Managing disagreement
- Managing poor performance
- When and how to act
In this module of the course we will cover:
- Introduction
- What does the term ‘delegation’ mean?
- Why is it necessary to delegate tasks?
- The most appropriate time to delegate tasks
- What type of work should you delegate?
- The process of delegating work
- Effective workload, output and time management
- How to monitor productivity
In this module of the course we will cover:
- Introduction
- The meaning of employee development and training
- Why employee development and training is important
- What do you need?
- Staff mentoring and coaching
- Benefits of continuous staff development and training
- The ADDIE model
In this module of the course we will cover:
- Introduction
- Understanding equality and diversity
- Diversity, equality and the supporting laws
- The environment
- How to encourage equality in the business
- Why it is important to promote diversity and equality
- The equality act 2010
- An inclusive workplace
- Equality policies
- How to deal with discrimination
In this module of the course we will cover:
- Introduction
- How to present a report
- Report style
- Report structure
- Style of writing
- Focus on details
- Writing technical reports
- Visual presentation
In this module of the course we will cover:
- Introduction
- Economic reasons
- Management systems
- The law
- Policy implementation tips
- How to communicate the policy
- How to measure performance
- Performance review and auditing
- System review
- Safety devices and safety checks for electrical equipment
In this module of the course we will cover:
- Introduction
- Why is it important to attend conventions and conferences?
- How to get the best out of conferences
- Sessions and Conversations
- Participation
- Conference trip justification
- Creating conference reports
- Professional development
- Conference expenses
- Staff development and training
- Turnover costs
- Advantages of staff training
- Components of staff training
In this module of the course we will cover:
- Introduction
- Internet marketing techniques
- Why should you care?
- Digital marketing strategies and channels
- Tools for managing social media
- Marketing on social media
- How to promote relationships
- Client involvement
- How to get noticed
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Office Management
Upon successful completion of this Office Management Course Bundle student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Office Management
Level 4 CPD Award in Office Management Advanced
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 and 4 Office Management Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
As part of the online Office Management Level 3 and 4 Course you will receive full access to our tutor and student support services. Our friendly student support team want you to succeed in your studies and achieve the best possible grade. We are here to help!
Students will have full 24/7 unlimited access for 12 months from the date of joining on the Office Management Level 3 and 4 Course.
This online Office Management Level 3 and 4 Course will work on all major web browsers and smartphone devices. All you need is an internet, 3G, 4G or 5G connection.
Reviews
There are no reviews yet.