Customer Service Level 2 and 3 Course

Support and Help

As part of the online Customer Service Level 2 and 3 Course you will receive full access to our tutor and student support services. Our friendly student support team want you to succeed in your studies and achieve the best possible grade. We are here to help!

If you ever have a question about your studies, no matter how big or small, our team of dedicated academic tutors and student support team are on hand to help you with your Customer Service Level 2 and 3 Course.

We offer unlimited online tutor support via email to help students progress through the course.

Our student support team are also available to all our students and help provide all student support services, via email, live chat and telephone.

Course Format for Customer Service Level 2 and 3 Course

This course is accessed through our dedicated online student learning portal. You can access the student learning portal 24/7 including all course materials and resources, online assessments and exams, student study guides, student profiles, support services and much more.

Your Customer Service Level 2 and 3 Course materials will be presented in an interactive and easy to follow presentation enabling you to study at your own pace. You can track your learning progress as you work your way through the course.

What’s more you can access the online student learning portal through any device, all you need is a web browser.

Course Access

Students will have full 24/7 unlimited access for 12 months from the date of joining on the Customer Service Level 2 and 3 Course.

There is no fixed date or time limit to complete the course during this 12 month period.

This is to take the pressure off when studying for this Customer Service Level 2 and 3 Course.

Entry Requirements for Customer Service Level 2 and 3 Course

There are no specific entry requirements or prerequisites for this Customer Service Level 2 and 3 Course.

The course is available to all students, of all academic backgrounds.

Course Compatibility

This online Customer Service Level 2 and 3 Course will work on all major web browsers and smartphone devices. All you need is an internet, 3G, 4G or 5G connection.

Are courses are fully compatible with PC’s, Mac’s, Laptops, Tablets, Smart Phones, Smart TV’s and Gaming Console with Web Browsers.

FAQ’s

Below you will find some common questions that previous students have asked us prior to joining the Customer Service Level 2 and 3 Course.

Can I order more than one course?

Yes. You can order as many courses as you like. You can purchase 1, 2 or even 10 courses. It’s entirely up to you.

Can I order the course for someone else?

Yes. You can order the course for a family member, friend, work colleague, staff members and more. When placing your order, just send us an email to inform us that the course is for someone else and we will create an account for them.

Are there any additional or monthly costs?

No. The course price you see listed is the only cost you have to pay to study the course. There are no hidden fees, no monthly payments or anything like that.

When you finish the course, you will be awarded with a PDF certificate of achievement which you can print out yourself. Or if you require us to print the certificate on hard copy, you can pay an optional £9.99.

Other than that, there are no additional costs or fees whatsoever.

What if I don’t pass first time?

We have our exam pass guarantee in place. You will be allowed to retake the final assessment as many times as you require until you pass the course. There is no additional charge to retake the test.

What do I get at the end of the course?

Once you’ve finished the course you will be awarded with your certificate. We’ll dispatch this within 1-3 working days of you completing your course.

How do I enrol?

Just click the ‘Buy Now’ button above, which will add the course in your shopping cart, from here proceed with the checkout and enter your payment details. You can pay securely using PayPal or a Debit/Credit card.

Once we have confirmed your enrolment, we will send you access to your course straight away so you can enjoy our learning.

Can I study if I live outside the UK?

Yes. With Oplex Careers you will receive access to your online training course, meaning that you can study from anywhere in the world, as long as you have an internet connection. We have students taking our courses in over 50 countries worldwide.

When does this course start?

Oplex Careers is not like a traditional college or learning institution where set dates for enrolment exist, we provide online training courses that are completely flexible. With our online training courses you can enrol and start your course today. You have complete control over your own learning.

Do I need to come to a training venue?

All the courses available at Oplex Careers are studied online, so you do not need to attend any training venue or classes.

When will I receive my course?

You will receive instant access to your online training course once you have successfully completed the checkout and we confirm your enrolment. We send your login details for the course, along with a receipt for your payment to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.

Will I have a tutor?

Yes. If you need any help or support when studying the course just email the tutor support team and they will help answer any questions you may have.

Do I receive a certificate?

Once you have finished the course you will receive a certificate to showcase your new skills and qualifications. This certificate will be sent to you via email in PDF format once you have completed the course. Hard copies of certificates are available for an additional £9.99.

Are there any deadlines?

At Oplex Careers our courses are online and can be studied your own pace, without any strict deadlines for completion throughout the duration of your course. You have 12 months access for the course, so you have ample time to complete the course.

If you don’t finish the course within 12 months, you can also email us for an extension on your course.

Do I need any previous experience or qualifications before I join a course?

Most of the courses available here at Oplex Careers require little or no previous knowledge prior to enrolling.

How long do I have access to my course?

You will have access to a course for 12 months from the date of joining. Should you need to extend your course after such time, just contact student support services.

Is the course recognised?

Yes. Our courses are accredited through the CPD Certification Service. CPD is recognised nationally across the United Kingdom and internationally around the world, thus the CPD Award should be recognised by academic institutions, public organisations and private companies. Your certificate will contain the universally recognised CPD Certification Service logo.

Can I cancel or refund my course?

Yes. We offer the Oplex Careers 14 days peace of mind guarantee. As long as you haven’t logged into the course, you can get a full no questions asked refund within the first 14 days after ordering.

I have another question about the course, how can I contact you?

Please use the live chat or contact us should you have a specific question which is not answered here.