Course Highlights
- Price: Only £19.00
- Level: Level 3 CPD Award
- Course Type: 100% Online Course
- Syllabus: 6 course modules
- Duration: 12 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online CRM Course from Oplex Careers has been designed to provide learners with an insight into key skills and practices related to Customer Relationship Management (CRM). From discussing the importance of CRM, to planning and strategy for an effective CRM approach, this course will discuss key concepts related to effective CRM.
This Customer Relationship Management (CRM) Course will provide learners with a fantastic insight into the importance of customer engagement, what it is and how to go about engagement. The course will cover a range of topics explaining what is CRM, measuring tools, building an effective CRM plan and more.
Whether working in a field where customer engagement is a top priority, in the marketing field, or you want to get started working within this industry, this course will cover a range of modules and provide multiple examples for assessment.
The Customer Relationship Management Course is divided into 6 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 Customer Relationship Management Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Customer Relationship Management Course students will learn:
In this module of the course we will cover:
- An Introduction into CRM
In this module of the course we will cover:
- The Importance of Customer Relationships
In this module of the course we will cover:
- Understanding Customers and the Effect on Engagement
In this module of the course we will cover:
- Measuring and Monitoring CRM for a Successful CRM Strategy
In this module of the course we will cover:
- Developing and Maintaining Relationships through Engagement
In this module of the course we will cover:
- Preparing for Strategy Meetings
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Customer Relationship Management
Upon successful completion of this Customer Relationship Management Course student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Customer Relationship Management
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 Customer Relationship Management Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
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