Course Highlights
- Price: Only £19.00
- Level: Level 3 CPD Award
- Course Type: 100% Online Course
- Syllabus: 7 course modules
- Duration: 14 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Conflict Resolution Course from Oplex Careers develops the necessary knowledge and skills to learn how to handle and resolve conflicts in the workplace.
This Conflict Resolution course will help learners to develop their skills in dealing with threatening behaviour, harassment, conflict, aggression and violence they may face in their workplace. The course will cover a range of modules including an end of course assessment.
So if you are new to conflict resolution and management, really want to build a career in this new area, you will fully understand the basics in helping you to reduce the level of conflict in your workplace through a proactive approach.
The Conflict Resolution Course is divided into 5 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 Conflict Resolution Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Conflict Resolution Course students will learn:
In this module of the course we will cover:
- Introduction to Conflict Resolution
In this module of the course we will cover:
- The win/win approach
In this module of the course we will cover:
- Empathy
In this module of the course we will cover:
- Appropriate assertiveness
In this module of the course we will cover:
- Managing emotions
In this module of the course we will cover:
- Willingness to resolve
In this module of the course we will cover:
- Negotiation and mediation
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Conflict Resolution
Upon successful completion of this Conflict Resolution Course student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Conflict Resolution
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 Conflict Resolution Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
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