Course Highlights
- Price: Guaranteed Low Price
- Level: Level 3 CPD Award
- Course Type: 100% Online Course
- Syllabus: 5 course modules
- Duration: 10 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Conflict Management for Cabin Crew Course from Oplex Careers aims to provide great insight into the skills and knowledge related to conflict management between passengers, finding the most effective and suitable solution with travelling and more.
The online Conflict Management for Cabin Crew Course will provide learners with a good understanding into effectively dealing with conflict resolution when travelling. This course will discuss the key skills and knowledge related to your role as the cabin crew staff, paying attention to conflict resolution, spotting signs of trouble and more.
This course will provide a great insight into your role working within air travel with the use of practical examples throughout the course. Whether working in cabin crew already, you want to get started working in this field, looking for more training, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.
The Conflict Management for Cabin Crew Course is divided into 5 carefully selected modules making it easy to follow along in your own time and at your own pace.
You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Level 3 Conflict Management for Cabin Crew Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Conflict Management for Cabin Crew Course students will learn:
In this module of the course we will cover:
- What is conflict?
- The importance of good customer service
- Maintaining passenger safety
In this module of the course we will cover:
- Argumentative passengers
- Drunk and disorderly
- Animals on the plane (dogs and cats)
- Children/babies
In this module of the course we will cover:
- Understand the different techniques
- Negotiating with problem passengers
- Dealing with hostility
In this module of the course we will cover:
- How to deal with anger
- Dealing with violent passengers
- Handing over passengers to the authorities
In this module of the course we will cover:
- Organising workshops
- How to deal with conflict
- Understanding mediation
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Conflict Management
Upon successful completion of this Conflict Management for Cabin Crew Course student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Conflict Management
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 Conflict Management for Cabin Crew Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
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