Course Highlights
- Price: Guaranteed Low Price
- Level: Level 3 CPD Award
- Course Type: 100% Online Course
- Syllabus: 8 course modules
- Duration: 16 hours, guided
- Exams: Yes, included
- Accreditation: CPD Certification
- Certificate: Digital PDF Certificate included, optional Hard Copies £9.99
- Tutor Support: Support included
- Access: 12 Months, 24/7 Unlimited
- Compatibility: Any Browser Device
Course Overview
The online Cabin Crew Customer Service Course from Oplex Careers aims to provide great insight into the skills and knowledge related to delivering exceptional customer service before, during and after in flight service, and more.
The online Cabin Crew Customer Service Course will provide learners with a good understanding into working with in air travel, specifically related to customer service skills. This course will discuss the key skills and knowledge related to your role in cabin crew customer service, flight briefings, maintaining standards, and more. This course will provide a great insight into your role working within air travel with the use of practical examples throughout the course. Whether working in cabin crew already, you want to get started working in this field, looking for more training, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.
The Level 3 Cabin Crew Customer Service Course is divided into 8 carefully selected modules making it easy to follow along in your own time and at your own pace. You’ll have 24/7 access to the online course materials, assessment test, online exams, introductory video tutorial, study resources and our amazing student support services.
Enrolling on the Cabin Crew Customer Service Course is easy, just click to ‘Add to Basket’ button to start your learning journey.
Course Syllabus
As part of the Cabin Crew Customer Service Course students will learn:
In this module of the course we will cover:
- History of Cabin Crew Services
- Importance of Customer Service
- How Customer Service has an Impact on the Airline
In this module of the course we will cover:
- Understanding Communication Barriers
- Non-Verbal Communication with Passengers
- Dealing with Unsatisfied Passengers
In this module of the course we will cover:
- Pre-flight Briefing
- Knowing the Emergency Procedures
- Maintaining Standards
In this module of the course we will cover:
- Greeting the Passengers
- Solving Queries Before Departure
- Carrying out Safety Demonstrations
In this module of the course we will cover:
- Onboard Services and Amenities
- Maintaining Passenger Safety
- Handling Conflict On Board
In this module of the course we will cover:
- Passenger Announcements
- Administering First Aid
- Maintaining Professionalism
In this module of the course we will cover:
- Preparations for Landing Safely
- Checking the Aircraft
- Passenger Compliance
In this module of the course we will cover:
- Providing Information after Landing
- Disembarking the Passengers
- Checking the Cabin
- Post-flight Briefing
The final assessment test is an online interactive examination containing 50 questions to be completed within a 60 minute time frame.
The final assessment will contain questions from all modules and topics covered within the course.
The results from the final assessment test will count 100% towards the final grade for the course.
The results are instantaneous so learners will be informed straight away as to how they have performed on the assessment.
If for any reason you don’t pass first time around you have unlimited exam retakes.
Accreditation for Cabin Crew Customer Service Course
Upon successful completion of this Level 3 Cabin Crew Customer Service Course student will be awarded with a CPD Accredited Certification in:
Level 3 CPD Award in Cabin Crew Customer Service
Here at Oplex Careers we are an accredited CPD training provider and your certificate will include the recognised CPD stamp from our awarding organisation.
The CPD certificate will showcase your achievement in this course and provide proof to any future employers or academic institutions that you have gained the skills from this course and are now certified.
Certificate
On successful completion of this Level 3 Cabin Crew Customer Service Course you will receive your CPD Certificate.
You can add the certification to your CV and include it as part of your portfolio of evidence.
The certificate will include the course you have undertaken, the grade you have achieved, your full name, date of completion, and a certificate verification number.
This certificate will be produced in Digital PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
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